Our Salon Policies are put in place because we care about your pets. They are our #1 priority. By having policies and sticking to them, we are able to reduce stress and offer a more pleasant grooming experience for your fur kids.
It is very important, for many reasons, to stay up to date on all vaccines for your pet. KND only requires the rabies vaccine in accordance with Texas State Law. Vaccines greatly reduce the risks of viruses and diseases. We respect your right as a pet parent to chose which vaccines you get for your pets. However, by not being fully vaccinated, you are waiving any and all liabilities against KND Grooming for any and all medical bills for ANY illness that your pet contracts by not being fully vaccinated. You as a pet owner, voluntarily using KND for your pets' grooming needs, are aware that many pets brought into KND are not fully vaccinated, therefor know and understand that even though your pets are fully vaccinated, your pet could still contract communicable viruses and or diseases. Most grooming facilities do not require vaccines.
Pets must be healthy and able to stand on their own during the grooming process.
Senior pets must be in good physical and mental health. Grooming can be stressful for the older fur kids and stress could weaken the immune system, therefore, we do not groom senior pets in bad health. Some senior pets also become intolerant to the grooming process, causing them to become resistant. This is dangerous. Should this be the case, you will be referred to a groomer within a veterinary clinic.
Puppies: It is recommended for puppies for be fully vaccinated before taking them to public community places such as groomers or play parks. Fully vaccinated means they have received their last round of vaccines and have waited 2 weeks after the last vaccine. We do a good job keeping our facility sanitized so the chances are slim for your pet to contract anything but there are always risks when not fully vaccinated. KND IS NOT responsible for any illnesses due to lack of vaccines. *See Vaccine policy above.
KND cannot control what you as pet owners, do to control fleas. Fleas are a major nuisance here in Texas. KND IS NOT RESPONSIBLE for your pets vet bill nor flea treatment should your pet get a flea on him or her. KND WILL NOT bath your pet "again" should you find a flea on him or her after their groom. Most owners are unaware that their pet has a flea on them or that they actually got it from their own surroundings and not at KND. It is always best you keep your pet/pets on a monthly flea kill product and keep your yards treated.
Drop off time for grooming appointments are between 7am and 11am Monday thru Friday and 8am to 12pm Saturdays. Having drop off times allows our groomers to prep for grooms and organize their day. If you cannot make it in before drop off time cut off, please call so we can reschedule your appointment. We do understand things come up in your life. If you have 2 or more no shows, there will be a required deposit of half the groom that will go towards your pets' groom or be non refundable if appointment missed.
We ask that you wait until we notify you that your pet is ready to be picked up so you do not have to wait when you arrive.
*Pets not picked up before closing (6pm m-f and 5pm on Saturdays) will be taken to Lonestar Veterinary Hospital for boarding. You, the pet owner, WILL be charged 1 night of boarding AND the costs of exam and required vaccines. **IT IS THE SOLE RESPONSIBILITY OF EACH PET OWNER TO PROVIDE VACCINE DOCUMENTS TO KND (KLIPS N DIPS).
All fur kids must be on a leash or in a carrier. This is for the safety of your pet and cleanliness of our lobby. We do not want pets getting into fights or running out the door because they are not properly secured. We do our best to maintain a clean environment. This can be hard for pets that like to "mark" all over the place. Please be considerate of our lobby and not let your pets (mainly males) pee on our walls, doors and furniture. However, we know accidents do happen. If you know your kid is a "marker" please let us know so that we may get him to his little condo quickly :)
*All pets are to be properly secured by you as the pet owner until we, a KND staff member, takes possession of your fur kid. NO PETS are to come in contact with each other. (unless they are all yours of course) It is your responsibility as a pet owner to keep your pet secured and away from other pets in the lobby. KND IS NOT RESPONSIBLE FOR ANY INJURIES TO ANY PET IN THE LOBBY. WE DO NOT CARE "WHO'S FAULT" IT WAS. WE ARE NOT RESPONSIBLE FOR FIGHTS, SCRATCHES, BITES, OR ANY OTHER INJURY THAT HAPPENS IN OUR LOBBY WHILE IN OWNERS CARE (NOT YET TAKEN BACK FOR GROOMING OR ALREADY HANDED PET BACK AFTER GROOMING). IF YOUR PET BITES A HUMAN, YOU AS A PET OWNERS WILL BE RESPONSIBLE FOR PROVIDING YOUR PERSONAL INFORMATION TO THE OTHER PERSON TO FILE CLAIMS. IT WILL ALSO BE THE RESPONSIBILITY OF BOTH PARTIES AS PET OWNERS TO REPORT THE BITE TO HARRIS COUNTY. HARRIS COUNTY WILL THEN GIVE YOU DIRECTION ON THE TYPE OF QUARANTINE THEY WILL ALLOW.
When you arrive with your fur kid, please grab one of our leashes (they are hanging on a hook in the lobby to the left) and replace it with yours. Your leash and collar are to go home with you. We are not liable for lost and or destroyed collars and leashes. We will also not be liable for any other personal property left at our salon. However, we will make an effort to call to let you know your property is in our lost and found. PLEASE label ALL property that comes in with your pet if you chose to leave it instead of taking it with you.
We MUST be able to communicate with you while we have your pet. Please keep your phone on you while your pet/pets are in our care so we can talk to you if needed. There will be times we need additional info about your pets' groom. If we need additional information before we can groom, but cannot make contact with you, we will have to reschedule the groom.
There will be additional charges for pets with matted coats due to the extra work and time involved. We charge $10 per 15 minutes on top of the grooming costs. No exceptions. Rule of thumb: If your pet has not been groomed in the last 6-8 weeks (depending on breed) and you do not brush your pet every day, chances are, there are mats. Mats take more time to groom and is a lot more wear and tear on the equipment.
We do understand pets can get stressed in new places and with strangers touching them. We do however need our fingers and will not groom pets that we cannot handle. Sometimes just talking to them and trying to calm them down is enough to get our job done but sometimes it's just not enough. We will use a muzzle if necessary to get our job done. If your pet does not calm down even with a muzzle on, we will not continue with the groom as it's just not fair to continue to stress your pet further. We have pretty good luck with "aggressive" dogs. Beyond what we can do at KND, we would suggest talking with your vet about options to help your pet during stressful times such as grooming. We appreciate you as owners telling us ahead of time about the possibilities of aggression or their past with other animal professionals experiences. We will not start a groom we do not believe we cannot finish. However, during the groom, if your pet becomes unmanageable, we may not have a choice but to stop the groom and you will be charged for the work that was done.
Not satisfied with your pets haircut? We will be glad to adjust it if you let us know AND bring pet back within 48 hours of picking up. (72 hours if groom was done on Saturday). This does not include if you "changed your mind" and want a different clip or length than you originally told us. Please know we do our very best to please you and try to make the groom look exactly how you described it. Please also know that due to your pets' hair structure, we may not be able to make your pet look like the image you had in mind. There is a hair length chart in our lobby for you to reference before we groom your pet.
We sincerely appreciate each and every one of you and love your fur kids. We look forward to making them look beautiful.